Meramec state park working the front desk. week 1

I have been working the front desk for a while at Meramec state park. I spent the last 2 days of my first week at Meramec state working the front desk at the visitors center. What I have to do at the visitors center is answer the questions of the people coming into the visitors center, and help them as best I can. Most of the questions I get are asking for directions to the campsite, or a tour of the exhibit. I can help with all of those kinds of questions. The questions I cant help with are the ones about booking or canceling a campsite. If I cant help with a question I have to ask some of my supervisors or transfer the call to them.